Definition
Seller Protection
A service that protects sellers from fraud buyers and fake disputes. Buyer payments are secured via our banking partner until delivery is confirmed. If a buyer raises a dispute, evidence from both parties is reviewed fairly before any decision is made.
The Online Selling Problem
Selling online without protection exposes you to common fraud:
- Buyer claims item not received but you shipped it
- Buyer opens fake dispute after receiving product
- Buyer refuses to pay after receiving goods
- No proof of delivery leads to refund loss
GuardPe's seller protection shields you from all of these risks.
How Seller Protection Works
Proof of Delivery Required
Refunds only issued after reviewing delivery evidence. No automatic refunds without proof.
Fair Dispute Resolution
Both parties submit evidence. Our team reviews and issues fair decisions.
7-Day Auto-Release
If buyer doesn't respond or dispute within 7 days, funds auto-release to you.
Milestone Protection
Get paid after each project milestone. Don't risk working without payment.
How to Use Seller Protection
Four steps to protected sales:
- 1
Create your protected listing
List your product or service with delivery terms. Share the payment link with potential buyers.
- 2
Buyer pays securely
The buyer pays upfront. Payment is processed by our banking partner — held until delivery is confirmed, not in your account yet.
- 3
Deliver and submit proof
Ship the product or complete the service. Submit delivery proof through GuardPe.
- 4
Get paid on approval
Once delivery is confirmed, funds are released to your account. If a buyer disputes unfairly, our team reviews the evidence before any decision.
Why Sellers Trust GuardPe
RBI-licensed
Funds held securely by Cashfree
Evidence-based
Decisions based on proof
Fast payouts
Approved payments in minutes
Frequently Asked Questions
How does seller protection work?↓
When a buyer purchases through GuardPe, payment is held in escrow. You deliver the product or service and submit proof. Once delivery is confirmed, funds are released to you. If the buyer raises a dispute, our team reviews evidence from both sides before making any decision.
What if a buyer opens a fake dispute?↓
Fake disputes are common in unprotected transactions. With GuardPe, both parties submit evidence. Our team reviews communication, delivery proof, and timeline before issuing any refund. Legitimate sellers are protected from fraudulent buyers.
How do I prove delivery?↓
You can submit tracking numbers, photos, screenshots of communication, or any evidence showing you fulfilled your part. The more documentation you have, the stronger your case during dispute resolution.
When do I get paid?↓
Once the buyer approves delivery, funds are released to your bank account within minutes. If the buyer doesn't respond within 7 days, funds auto-release to you automatically.
Can I offer escrow to build buyer trust?↓
Yes! Many sellers use GuardPe to build trust with new buyers. Offering escrow protection shows you're confident in your product or service, making buyers more comfortable purchasing from you.
How much does seller protection cost?↓
GuardPe charges a small protection fee: 5% for deals under ₹10,000 (minimum ₹99), 3% for ₹10,000–₹50,000, and 2% for above ₹50,000. Plus 18% GST. Usually paid by the buyer, but sellers can choose to cover it.